Service Level Agreements
Procurement Training- SERVICE LEVEL AGREEMENTS
Helps procurement people design and develop effective SLA’s, incentives and KPI documents that ensures successful management of supplier contracts and performance.
Course Outline
- The value a successful SLA will bring to an organization
- The foundations of an SLA
- How to construct an SLA
- Integrating the key elements of an SLA
Benefits to delegates
Participants will be better equipped to:
- Adopt ‘best practise’ approaches to defining requirements in an apt and appropriate way
- Manage service contracts
- Adapt at designing and managing supplier relationships
- Accurately predict contractual and supplier performance
Benefits to the organisation
By the end of this programme, participants will be better equipped to:
- Improve procurement functions and efficiency
- Manage risk, compliance and prevention of contractual failure
- Increase supplier compliance
- Evaluate supplier performance
- Implement best practice measurement and techniques
Dates & Locations
There are currently no Service Level Agreement courses scheduled.
Course Fees
Members $900.00 + GST ($990.00 inc. GST)
Non Members $1100.00 + GST ($1210.00 inc. GST) ) * ^
*Please note fees are charged in AUD and GST does not apply in New Zealand.
^ Non member rates include annual CIPS Affiliate membership, applicable to new members only.