We are committed to offering a high standard of service to all of our customers, including students, approved centres and assessors. We aim to provide a service that is:
- Consultative and responsive
- Open and informative
- Prompt and efficient
- Streamlined and manageable
- Cost effective
When you become a member through our qualification route, we aim to provide you with:
- Free and accurate information through relevant literature, this website and our programme handbooks
- Accurate information on subscription, exemption, and assessment fees prior to enrolment
- Supportive and confidential advice from an experienced team
- Acknowledgement of all enquiries within seven working days
- The outcome of your application for membership with six weeks
- Assessment dates and procedures
- Assessment results no more than ten weeks after the event
- Details of our Equal Opportunities policy, Complaints Procedure and Appeals Procedure
Equal Opportunities Policy
CIPS has responsibilities under the Equal Opportunities Act, Disability Discrimination Act and the Office for Qualifications and Examinations Regulator regulations to ensure all its candidates have equal opportunities to reach their full potential. This means no candidate will receive less favourable treatment on the grounds of gender, colour, ethnicity, or national origin, socio-economic background, disability, religious or political beliefs, family circumstances, sexual orientation or other irrelevant distinction. Our equal opportunities policy can be downloaded here.
Fees and Invoicing Policy
Every effort is made to ensure learners have access to clear information about fees and payment, and are offered a variety of payment methods. The Fees and Invoicing Policy can be downloaded here.
Issues with Study Centres
If you have a complaint which concerns an issue within the control of a study centre, you should complain to that study centre in the first instance and copy any correspondence relating to the matter to CIPS Networks Manager, at the registered office at Easton House, Easton on the Hill, Stamford, Lincolnshire, PE9 3NZ. E-mail firstname.lastname@example.org
If, having been through a study centre’s complaints or grievance procedure, the matter remains unresolved, we may consider, if it is appropriate, intervening on your behalf.
Issues with CIPS
If you wish to raise a complaint relating to our work you should notify the CIPS Awarding Body Manager in writing within two weeks of the alleged incident.
You will be sent an acknowledgement letter within one week and we will investigate the complaint, and communicate its findings to you in writing. Wherever possible, this will be completed within one month of the date the complaint was received.
If the matter is not resolved, we will undertake further investigations, including, where necessary arranging for an independent review of the case.