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Customer Services

Welcome to CIPS Customer Services

Our organisation aims to deliver to our members and customers the highest Customer Service Standards.

If you have any questions please initially check our Frequently Asked Questions below, which have been complied to assist you with the most frequent queries we receive.

Frequently Asked Questions:

Membership

What types of membership are there?

If you are wishing to study for the CIPS qualifications you should join as a Student member, as you progress through the qualification levels your membership grade will change. Completion of the highest three levels of the CIPS qualification or an accredited qualification, together with 3 years of responsibility within a position of responsibility in procurement and supply will lead to full membership (MCIPS).

If you are not wishing to study or become professionally qualified but have an interest in procurement and supply, you should join as an Affiliate member.


How do I join?

The quickest and easiest way to become a CIPS member is to join online, payment can be made online and you will receive your membership number upon your application being processed. 

 


How do I upgrade to MCIPS?

To be eligible for an upgrade to Full CIPS membership (MCIPS), you will need to have completed either:

My CIPS

How can I reset my password?

When logging into My CIPS enter your email address or membership number in our password reset section. You will then be sent a password to your e-mail address. Once you have received this and logged in you can change your password.  Our login help page can support you through any issues you may experience.


How can I update my personal details?

The quickest way to amend any of your details is online, you should log into My CIPS and edit details in your profile, alternatively contact our Customer Response Centre on +44 (0) 845 880 1188 quoting your membership number and advising which details have changed.


How do I reinstate my membership?

Unfortunately you cannot reinstate your membership via the website, please call + 44 (0)845 880 1188  and select Option 1, or fax + 44 (0)845 880 1187, and one of our advisors will be happy to assist.


I would like to renew my membership?

In order to renew your membership, you should log in to My CIPS and click on ‘Renew online’. You can pay by credit or debit card to renew your membership. If you are paying by purchase order or a cheque please contact our Customer Response Centre on +44 (0) 845 880 1188. 

Qualifications

What level can I join at?

There are no entry requirements for the CIPS Certificate in Procurement and Supply Operations or the CIPS Advanced Certificate in Procurement and Supply Operations qualifications

If you wish to start on the CIPS Diploma in Procurement and Supply qualification, you should either have at least two A-levels (or international equivalent), or a CIPS Certificate /CIPS Advanced Certificate qualification or 2 years’ experience in a business environment.  Our guide to CIPS qualifications gives full details of all our qualifications.

What are the options I have to study the CIPS qualifications? 

CIPS offers a variety of study options including Self Study, Blended Learning and Distance Learning via the CIPS Learning Academy or alternatively you can study via an approved Study Centre. 

How can I book an exam?

You can either book your exams online once you are logged into MyCIPS or you can download an enrolment form from our website, this must be posted to us before the exam cut off deadline detailed in our Enrolment guidelines and timetables.

I would like to check my exam booking?

You can view your upcoming exam bookings by logging into your MyCIPS

I need an examination confirmation letter?

A booking confirmation letter is posted to you after your entry has been received and processed by us.  If you need a copy of your confirmation letter at any time, you can download this from MyCIPS once logged in.  The letter is not an exact replica of the letter which has been sent however it is acceptable to be used as proof of eligibility to sit at the exam centre.

Please note you will also be required to take a photo ID along with your exam confirmation letter

I need to cancel my exam?

If you wish to cancel an exam booking you must do this within 7 days of the closure date by either logging into your MyCIPS account and selecting to cancel the exam (located in the booked assessment area.   After the 7 days the only way you will be able to cancel an exam is by providing medical evidence.

I need to defer my exam

If you are looking to defer your exam to a later date you will need to contact our Customer Response Centre within 7 days of the closure date.  THIS WILL NOT BE AUTOMATICALLY REBOOKED FOR YOU.  When you are ready to rebook this exam you will need to book in the normal way using money available on your CIPS account.

How would I find out if I would be eligible to apply for an exemption against particular units within the CIPS qualifications?

Exemptions are assessed independently; therefore we cannot advise which units you may receive exemptions for. Students need to apply and the requests will be sent to the exemption assessor for a bespoke assessment. 

How do I apply for an exemption?

If you wish to apply for an exemption  you will need to complete an Exemptions APCL Application form and return it along With a copy of your qualification certificate, fee, transcript, syllabus  and mapping documents. 

Events & Training

How do I book an event?

If you are a member then you should log into My CIPS to receive your discount when booking an event however, if you would like to book an event as a non-member you can book online without having membership


How do I book training?

If you are a member then you should log into My CIPS to receive your discount when booking training however, if you would like to book on a training course as a non-member you can book online without having a membership


I need to cancel my event booking?

If you wish to cancel an event booking, please contact our Events team who will be able to assist.  Our full terms and conditions, including the cancellation policy are located on our website.

Administration

I require a replacement copy of a CIPS certificate

If you wish to request a replacement copy of your certificate you should contact our Customer Response Centre who will be happy to assist.


Why is there a 2% surcharge for all credit card payments?

Companies are charged fees to process payments made via credit cards therefore we are simply passing on this charge, please note CIPS receive no profit from this surcharge.  We also ensure customers have additional ways of making payments such as debit card, direct debit, bank transfer (BACS), cheque, etc.