Supporting Enablers

Interested stakeholders

All organisations are accountable to various groups of stakeholders that influence the organisation’s strategic direction. Stakeholders typically include: owners and shareholders; employees; partners; customers and suppliers.

For example, any organisation must ensure it is meeting its customers’ requirements and so it must monitor customer satisfaction and plan according to customer expectations.

Employees are often overlooked as stakeholders but in fact an organisation’s human resource is normally its most valuable resource. In order to compete, organisations need to attract, recruit and then (most often forgotten) work to retain their best people.

Available resources

Organisations have finite resources, which constrain an organisation’s strategy yet these must be configured and managed to the best effect – from both an efficiency and effectiveness standpoint. Resources include finance, people, physical assets, knowledge, technology and management information, reputation and relationships.