A long-time market leader in this discipline, Slack has set the standards in operations management which other textbooks seek to emulate. Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation.
Part One INTRODUCTION
1. Operations management
2. Operations performance
3. Operations strategy
Part Two DESIGN
4. Process design
5. The design of products and services
6. Supply network design
Supplement to Chapter 6 – Forecasting
7. Layout and flow
8. Process technology
9. People, jobs and organization
Supplement to Chapter 9 – Work study
Part Three PLANNING AND CONTROL
11. Capacity planning and control
Supplement to Chapter 11 – Analytical queuing models
12. Inventory planning and control
13. Supply chain planning and control
14. Enterprise resource planning (ERP)
Supplement to Chapter 14 – Materials requirements planning (MRP)
15. Lean synchronization
16. Project planning and control
17. Quality management
Supplement to Chapter 17 – Statistical process control (SPC)
Part Four IMPROVEMENT
18. Operations improvement
19. Risk management
20. Organizing for improvement
Part Five CORPORATE SOCIAL RESPONSIBILITY
21. Operations and corporate social responsibility (CSR)