Workshops and Seminars
A commercial approach™ to ICT service agreements
- Information and Communications Technology (ICT)
This seminar will examine the process of contracting for ICT services, and review common aspects of ICT service agreements. As with other events in the “Commercial Approach” series the focus is on real issues that arise in a commercial environment. Some experience with ICT service arrangements will be helpful, but no experience is necessary.
Aims
Delegates will learn how to:
- review, analyse and negotiate ICT service contracts
- recognise and refute supplier negotiation tactics
- address and classify jargon
- understand supplier concerns
Information and Communications Technology (ICT) services include: software maintenance, data networking, voice telephony, Virtual Private Networks and data processing.
Companies today procure more ICT services than ever before. Procurement of any service presents challenges to the procurement team, and ICT services take the complication to another level.
This seminar will examine the process of contracting for ICT services, and review common aspects of ICT service agreements. As with other events in the “Commercial Approach” series the focus is on real issues that arise in a commercial environment.
Some experience with ICT service arrangements will be helpful, but no experience is necessary.
Who should attend
• procurement professionals who supervise ICT services contracting
• procurement professionals who are engaged in purchasing telecommunications services
• procurement managers who are negotiating or re-negotiating software support agreements
• purchasing managers who want a better understanding of legal terms and conditions typically found in ICT service agreements
Benefits of attending
Delegates who attend will:
• feel more confident in addressing and classifying jargon
• be more effective at communicating their commercial goals to in-house counsel and other specialist advisers
• learn to recognise and refute common supplier negotiation tactics
• gain a better understanding of supplier concerns
• feel empowered to review, analyse, and negotiate ICT service contracts.
Programme
0845 Registration and coffee
0900 -
• Breaking through the jargon barrier
- distinguish technical terms from marketing labels
- how to simplify everything: a way to classify jargon
• Service Level Agreements
- relationship between SLA and contract
- what an SLA achieves
- importance of service description
- uptime “guarantee”: what’s it worth?
• Software maintenance specifics
- upgrades, updates, and patches
- classifying “faults”
- fixes and workarounds
- past version support
- resisting the obligation to install
• Telecommunications specifics
- synchronous and asynchronous communication
- basic network architecture and protocol stacks
- bandwidth and latency
- public and private networks
- VPNs
- overview of telecoms regulation
• Incentives and consequences
- Service Credits
- the law of liquidated damages
- proving loss
- limitation and exclusions of liability
- penalty points
- termination
• Exercise: reviewing or drafting an SLA. What am I looking for?
• Data Protection obligations
- identifying the Data Controller
- data protection warranty and indemnity
- who shoulders the regulatory burden
- transborder data flow: inside and outside EU
• Service personnel and related risks
- application of TUPE with or without outsourcing
- deemed employment and related liability
- contractors and tax risks (IR35)
1700 Close
There will be two refreshment breaks and lunch will be for an hour from 1300.
Speakers / Facilitators
Robert Carolina, BA (Dayton), Juris Doctor (Georgetown), LL.M (LSE, London), Attorney-at-Law (USA), Solicitor (England and Wales), is a specialist in technology and e-commerce law. He is a principal with Origin, a niche law firm and consulting practice that focuses entirely on intellectual property and technology projects. He has advised numerous large institutions on negotiating and concluding technology and telecommunications procurement contracts, technology and business process outsourcing arrangements, and implementing e-commerce projects. Robert has also advised clients involved in multi-national IP enforcement law suits.
Before moving to London he was in-house counsel with a telecommunications software development company in the United States. His career in London began in 1993 in the computer and telecommunications practice of Clifford Chance, the world’s largest law firm. Prior to working with Origin, Robert was a Partner with the London office of PricewaterhouseCoopers Legal.
Fees information
£449 + VAT CIPS members
£499 + VAT non members
Fees include refreshments, lunch and event documentation.
Other information
Continuing Professional Development
In support of our commitment to lifelong learning, CIPS encourages all members to actively participate in Continuing Professional Development (CPD). The new online CIPS CPD scheme enables individuals to record in a structured way how they have maintained, improved and extended their professional, technical or managerial knowledge and skills.
Participation in all CIPS events may contribute towards the scheme as evidence of continued learning.
For further details of the new scheme, please email the CPD team at cpd@cips.org or go to www.cips.org
Request accommodation
If you require accommodation the night before an event please contact our agent Conference Care using the form below. All accounts must be settled in full on departure.
Terms and conditions
Summer sales 20% off - additional Terms & Conditions In addition to the general terms and conditions below, the following terms and conditions apply to the special summer sale 20% (May 2010 – July 2010):
• The 20% off summer special applies to all training courses, MasterClasses, seminars and workshops booked, paid for and attended in May, June and July 2010.
• Applicable to public events in the UK only and NOT in-house delivery
• Offers not valid for booking transfers beyond July 2010
• Offer supersedes any other discount offerings already in place
• The discount offer is subject to availability when you make the booking
Confirmation
Acknowledgement of the booking request is emailed immediately the request is received by CIPS. Confirmation of a delegate's place on an event will be sent by post within seven working days of receipt of booking.
Booking
Whilst we always try our best to fit late delegates onto our events, you are advised to book early. To book, please complete a booking form and return it to CIPS with the appropriate fee, purchase order number or other authenticating reference. Where an invoice is to be addressed to a company rather than the delegate(s) the booking must include a purchase order number or other authenticating reference.
Payment
Fees must be paid within 30 days from date of invoice. Cheques should be made payable to 'CIPS'. CIPS accepts the following major credit cards - Visa, Mastercard, American Express and Switch / Maestro debit cards.
In the case of late bookings payment must be made prior to attendance of the event. If payment is not made prior to the delegate attending the event we reserve the right to refuse admission until payment has been made in full.
Please Note: We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to the above credit terms.
VAT
Fees quoted are exclusive of VAT, which will be shown separately on the invoice.
Joining Instructions Joining instructions including venue location are sent at least ten days before the event.
Event documentation
All delegates are provided with comprehensive notes and handouts. Please note that all event literature is copyrighted and may not be reproduced without permission.
Programme
CIPS reserves the right to make unavoidable changes in the programme. Should an event be cancelled, delegates will be notified at least four week prior to the event. CIPS will not accept any liability for any expenses incurred by the delegate(s) or employer(s) prior to this period of notice.
Specific needs
CIPS aims to ensure that its events are accessible to all. If you have any specific needs, please advise us at the earliest possible time and we will contact you to discuss your requirements.
Venues
Venues are sourced and visited ensuring that CIPS standards are met. Venues are normally hotels with good conference and leisure facilities or dedicated conference centres.
Accommodation
If you require accommodation the night before an event please contact our agent Conference Care on 02476 369 737 or email cips@conferencecare.com quoting you are attending a CIPS event. In the case of an event taking place in an hotel, preferential rates will have been negotiated. If the event takes place in a dedicated conference centre, the centre will be able to recommend accommodation within a convenient distance.
Cancellations Where a firm booking has been accepted by CIPS and is subsequently cancelled, the customer will be liable for the following charges:
All cancellations must be received in writing. For cancellations received 5 weeks prior to the event date the fee will be refunded; within five to three weeks the fee will be refunded less a 30% administration charge; within three weeks or less no refund can be made.
Transfers
In the event that a booking is transferred and falls within the above terms; a 10% administration fee will be charged for the period between five and three weeks; three weeks or less no refund can be made. Transfers can be made to any event within a 6 month period.
Substitution may be made at any time.
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Non-EU Delegates
CIPS welcomes delegates from overseas but if you are resident outside the European Union (EU) you should ensure that you have a valid visa and can comply with all immigration requirements before applying for a CIPS course.
Please note that CIPS Training Courses do not qualify you for a student visa or for entry to the UK or other EU countries. Visa information is given on www.ukvisas.gov.uk If you wish to apply for entry to the UK you should contact your nearest British Mission that offers a visa service. A full list of UK Overseas Missions is given on www.fco.gov.uk CIPS cannot process bookings from outside the EU without full payment in advance. Once payment has been made cancellation fees are payable in accordance with our terms and conditions. If you do not have a visa before applying and you are unable to obtain one, cancellation fees will be levied.
Any other expenses, including travel and accommodation, are the responsibility of individual delegates.
Data Protection Notice
CIPS will hold your contact details on its database. Your data will never be sold or released to a third party to use for their own purposes. CIPS will retain your data and will use it only to communicate with you on CIPS-related issues and to provide information that may be of use to you for the future. Details of the CIPS Code of Practice and Security Statement for Data Protection can be seen on the CIPS website www.cips.org) or obtained in hard copy from any member of the Training Team. CIPS commits that its policy and security statement on Data Protection applies equally to members and non-members. For the CIPS code of practice please visit the above website.
Trademark
CIPS, The Chartered Institute of Purchasing & Supply and its logo are all trademarks of the Chartered Institute of Purchasing and Supply.
Venue details
June 2010
Radisson Edwardian Vanderbilt Hotel
68 - 86 Cromwell Road
London
SW7 5BT
Tel: +44 (0)20 7761 9000
Fax: +44 (0)20 7761 9001
www.radissonedwardian.com
24 November 2010 9:00 AM
London
(To be advised)
Or call us on 01780 756777
Cost per person £449.00 Members / £499.00 Non-Members
Booking ends 22 November 2010 - 23 places remaining.
12 May 2011 9:00 AM
London
(To be advised)
Or call us on 01780 756777
Cost per person £449.00 Members / £499.00 Non-Members
Booking ends 10 May 2011 - 24 places remaining.