Benchmarking

Benchmarking as a business and management process came under scrutiny by academic re-searchers around the early 1980s because of its use by Xerox. Researchers were interested in its relationship with total quality management (TQM), in the organisational culture changes that occur alongside the practice of benchmarking.

Information about Benchmarking

CIPS considers that benchmarking is an activity that, correctly applied, can contribute to continual improvement in purchasing and supply management and as such, is something that CIPS strongly encourages purchasing and supply management professionals to undertake on a regular basis.

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