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Reverse Supply Chain / Reverse Logistics

... [A] well-managed reverse logistics system allows the company to retain contact with customers and derive valuable feedback from them (O’Connell, 2007).

Information about Reverse Supply Chain / Reverse Logistics

Reverse supply chain is an umbrella term for a number of models, all of which are built to carry out five key processes: (1) product acquisition, which refers to obtaining the used product from the user; (2) reverse logistics or refurbishing, the process that enables the most economically attractive options (e.g. direct reuse, repair, remanufacture, recycle or disposal); (3) inspection and disposition, recycling and the assessment of the return condition to make the most profitable decision for reuse through the reduction of the product to its basic elements; (4) remanufacturing, returning the product to original specifications; and (5) marketing or reselling, which refers to creating secondary markets for the recovered product and remarketing them in order to create and exploit markets for refurbishing and distributing them (Blackburn et al., 2004).

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