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Business Process Re-engineering and Business Process Outsourcing

Continuous Improvement, Total Quality Management, Lean and BPR have been around for some time. Their principles and objectives remain valid, and their use as improvement techniques is perhaps more prevalent than ever.

Information about Business Process Re-engineering and Business Process Outsourcing

This paper provides an overview of Business Process Reengineering (BPR) and Business Process Outsourcing (BPO). It is aimed at Procurement and Supply Management (P&SM) professionals with a general interest in business issues, and at those who might be involved in, or be affected by, BPR/BPO initiatives. It also explains how and why the two fields are linked, and gives an overview of how such exercises can be viewed as a journey from continuous improvement through to full blown outsourcing (the subject of another paper in the CIPS Knowledge Works series), and back to continuous improvement again.

More specifically, the learning outcomes for this paper aim to provide an understanding of:

  • why it is important for P&SM professionals to understand BPR and BPO
  • what is meant by the terms BPR and BPO and some of the basic techniques involved
  • why P&SM professionals should view BPR and BPO as an opportunity to raise their profile
  • how the procurement function can be involved in and/or lead these activities
  • how the procurement function can be affected by these activities
  • how BPR and BPO might affect the supply chain at a macro level 
  • where to go to find out more about BPR and BPO.

 

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