15 March 2001 | David Arminas
Customer relationship management is still the main driver for UK companies to adopt e-business, although supply chain management is gaining in importance, according to a new report on electronic business trends.
A survey from the Confederation of British Industry (CBI) in conjunction with consultancy KPMG and the London Business School, found that the travel and transport sectors were most involved in e-procurement.
The report, The Quiet Revolution, found that retail, telecommunications, utilities and professional services companies are most likely to develop sophisticated e-procurement systems, including the use of electronic marketplaces, within the next three years.
Report author Pamela Taylor of the CBI said: "E-business is no longer seen as an ancillary activity, but as a core activity rather than just another IT project."