Supply chain drives e-business use

15 March 2001
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15 March 2001 | David Arminas

Customer relationship management is still the main driver for UK companies to adopt e-business, although supply chain management is gaining in importance, according to a new report on electronic business trends.

A survey from the Confederation of British Industry (CBI) in conjunction with consultancy KPMG and the London Business School, found that the travel and transport sectors were most involved in e-procurement.

The report, The Quiet Revolution, found that retail, telecommunications, utilities and professional services companies are most likely to develop sophisticated e-procurement systems, including the use of electronic marketplaces, within the next three years.

Report author Pamela Taylor of the CBI said: "E-business is no longer seen as an ancillary activity, but as a core activity rather than just another IT project."


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