25 April 2002
Buyers should beware when bidding for hotel rooms in e-auctions, warned Richard Plummer, senior partner at consultancy the Corporate Travel Partnership.
Travel purchasers could end up with no flexibility on times of occupation, upgrade and relocation opportunities, or links to city centres and airports.
"For a successful e-auction, buyers must be able to define the product precisely," said Plummer.
E-auctions also force the buyer to think about the trip's details, he added.
However, Kathy Johnson, sales and marketing manager at Arval PHH fleet and purchasing card firm, said bids did not reduce cycle time if the buyer was a large purchaser with variations in requirements.