Fax and phone used more than net for bookings

14 November 2002
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14 November 2002

The fax machine is used more often than the Internet for booking travel, a survey has found.

The fax was used by 13 per cent of people, but the Internet by only 5 per cent.

A corporate intranet was used more often that the net, by about 8 per cent, says The Changing Face of Corporate Travel, from the Meetings Industry Association and the Corporate Travel and Meetings Forum.

The phone is favourite, with 78 per cent, and e-mail bookings second, used by 38 per cent. The least popular, at 4 per cent, is a travel agent's on-site worker.

All 300 respondents said they had a travel policy, with 31 per cent saying it was mandatory.

Sixty per cent said most employees followed it. Only 2 per cent said most people made their own arrangements.

The report also backed low-cost airlines for business travellers. Half of respondents had used them, and of those who had not, 72 per cent said they would consider doing so.

• For further information, see www.ctmforum.com

SMnov2002

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