Firms say no to e-commerce now, and for the future

28 November 2002
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28 November 2002

Massive complacency is replacing the hype that accompanied the business-to-business e-commerce boom, according to research by the University of Oxford's Said Business School.

Its survey of 600 marketplaces and 200 suppliers, commissioned by consultancy Achilles, found that few companies used e-commerce.

Moer than 60 per cent of respondents surveyed did not use e-auctions and had no plans to use them within the next two years.

Few organisations used their websites for transactions. For many, orders were handled with no more than a sales department e-mail address.

Only 35 per cent of suppliers had an online catalogue and only half had computerised purchasing systems.

Report author Dr Steve New said: "The opportunities to reduce cost-to-sale are simply not being taken up."


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