28 November 2002
Massive complacency is replacing the hype that accompanied the business-to-business e-commerce boom, according to research by the University of Oxford's Said Business School.
Its survey of 600 marketplaces and 200 suppliers, commissioned by consultancy Achilles, found that few companies used e-commerce.
Moer than 60 per cent of respondents surveyed did not use e-auctions and had no plans to use them within the next two years.
Few organisations used their websites for transactions. For many, orders were handled with no more than a sales department e-mail address.
Only 35 per cent of suppliers had an online catalogue and only half had computerised purchasing systems.
Report author Dr Steve New said: "The opportunities to reduce cost-to-sale are simply not being taken up."