CBI chief: being open to change is key to partnering

31 October 2002
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31 October 2002

Companies must be open to change to make partnering work, the head of the Confederation of British Industry (CBI) has said.

"Businesses realise that their success increasingly relies on the businesses they work with, and the organisations they supply to, buy from and partner with," Digby Jones, CBI director-general, told 200 business leaders at the Partnership Sourcing annual lecture.

Companies need to trust each other and have the confidence to share information to explore joint initiatives.

"Then comes the big requirement: they must be receptive to change," he added.

Richard Dorf, managing director of global IT outsourcing firm CMG, said: "I don't think the British are world-class yet at being receptive to change."

Too many companies failed to allow for changing circumstances, he noted.

"As the world changes around them, the relationship falls apart, and around 50 per cent of outsourcing deals fail."

Dorf argued that a partnership should be set up to accommodate change.


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