05 September 2002 | Liam O'Brien
Agile Software Corporation has launched what it claimed is the first "money-back guarantee" offered by a software vendor.
The provider of software that shortens time-to-market for manufactured goods has introduced Guaranteed Business Results, which gives customers a full refund if agreed results are not delivered by Agile's software.
Bryan Stolle, the company's chairman and chief executive, said: "Until now, software buyers have borne the risk of realising the business value promised by software vendors.
"There are plenty of examples of companies spending millions of dollars on software only to be left holding the bag after a long, painful implementation delivered little of that promised."
The Agile system has three phases: identifying problems and their solutions, system implementation, and performance measurement against pre-agreed targets.
Agile, whose customers include Dell Computer, FujiFilm, Philips and Nokia, claims its software has saved clients $10 billion and can dramatically shorten the time it takes for manufacturers to bring new designs to market.
Its software links all the stages of a supply chain in real time so that all companies in the chain are immediately notified of any specification changes.
Agile claims to be able to introduce its software within 12 weeks and says many clients make their investment back within a year.