More legal news
05 September 2002
A new European Union directive has failed to clarify when an online contract takes effect.
Paul Abbiatti, e-commerce legal consultant at the PMMS Consulting Group and a member of the CIPS legal committee, said: "We are still very much in a black hole as to when an electronic contract starts. It is a grey area that will cause problems."
The new directive, The Electronic Commerce Regulations 2002 (SI 2002/2013), which came into force last month, also says firms must acknowledge receipt of an order electronically and provide the means for customers to change an order.
They must also supply information about the site's owner and a permanent e-mail address.