24 April 2003 | Robin Parker
Global eXchange Services (GXS) aims to enable its customers to manage breakdowns in the supply chain with its latest product release.
Enterprise System Process Integrator combines message automation and computerised integration of supply chain software to help companies react to problems as they happen.
In the event of a problem, it notifies the appropriate people about problems and delays by e-mail, fax or mobile.
The product is designed to handle supply chain processes that span multiple systems such as enterprise resource planning and supply chain management, automating complex, business rules-based transaction processing.
A web-based service provides a real-time view of business processes, allowing organisations to limit staff spending to approved commodities from approved suppliers.
It is available with "Rapid Return On Investment" packages to accelerate its use around specific supply chain processes, such as sourcing or product development, supplier scorecards, and risk management.
John Radko, chief architect at GXS, said: "In isolation, traditional workflow and message automation have their limits: People-based workflow does not make allowances for the automation of data, while message automation fails to capture human interaction that is critical to process flow."
Chor-Ching Fan, global marketing manager of business process integration, said basic knowledge of whether orders were received and processed at each step of the supply chain could also improve efficiency.
GXS is also to manage outsourced transaction services for an e-commerce service for the publishing industry.
It has signed a multi-year deal with RR Bowker, a publisher of bibliographic information, to develop and operate the next generation of Pubnet, which handles more than two million transactions between book publishers and wholesalers each year.
GXS will provide the underlying application infrastructure and communications network and will work with Bowker to improve the order and fulfilment visibility of the service.