Paper talks louder than technology

22 January 2004
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22 January 2004

Most UK companies are snubbing automated supply chain technology in favour of paper-based manual processes when communicating with trading partners, says a new report.

The Future of EDI - Trends in Electronic Communication, published by Datamonitor and supply chain e-communication body e.centre, warns of a "dire need" for education on the technical efficiencies of automated processes.

The report claims that more than 80 per cent of suppliers and 60 per cent of manufacturers and retailers in the fast-moving consumer goods market use methods such as typing information into an e-mail or fax, instead of more progressive techniques, such as electronic data interchange.

Tony Hart, enterprise applications managing analyst at Datamonitor said: "Poor service to suppliers, manufacturers, retailers and consumers, sales loss and imbalances between demand and supply will all increase costs."

Nevertheless, the study says efforts by manufacturers and retailers to send item data electronically will grow by 85 per cent in the next two years.


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