01 February 2007
Businesses should find it easier to switch broadband supplier following changes introduced by Ofcom this month. A "significant minority" of customers had expressed difficulty with changing suppliers.
From 14 February, broadband suppliers will have to provide Migration Authorisation Codes - unique numbers that allow customers to switch providers - for free, upon request. A spokesman for the communications regulator also told SM that switching suppliers was going to increase over the next 18 months.
Small businesses will be most likely to benefit from the changes, as many find it more economic to arrange contracts and operate like domestic customers.
Claudio Pollack, Ofcom director of consumer policy, said: "Increased competition in broadband has led to falling prices and a wide variety of services."
The new rules should make it easier for those left stranded when their suppliers are cut off or leave the market (see News, 7 September 2006).