OGCbs ups interpersonal skills

20 June 2007
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21 June 2007

OGCbuying.solutions (OGCbs) is to transform the way it works with customers and suppliers.

Following a skills audit, the government buying agency admits its staff should have a better understanding of customer needs and improve supplier relationship management. As part of a three-year strategic plan its HR department is developing a basic-to-masterclass academy around procurement, with considerable focus on interpersonal skills.

Alison Littley, OGCbs chief executive, said: "We can't fall into the trap of saying we need to improve procurement skills and therefore need to do some better mathematical modelling and a few more negotiations. I want to ensure the people development side is much rounder than that."

It is also in the final stages of selecting a 360-degree process for customers to evaluate vendors and vice-versa.

It is also considering whether it has the correct mix of general and technical staff to respond to customers' needs and will soon introduce category management.


Birmingham, West Midlands
HS2 Ltd
London (Greater)
£50,800 plus up to £10,000 Recruitment Retention Allowance
House of Lords
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