21 June 2007
OGCbuying.solutions (OGCbs) is to transform the way it works with customers and suppliers.
Following a skills audit, the government buying agency admits its staff should have a better understanding of customer needs and improve supplier relationship management. As part of a three-year strategic plan its HR department is developing a basic-to-masterclass academy around procurement, with considerable focus on interpersonal skills.
Alison Littley, OGCbs chief executive, said: "We can't fall into the trap of saying we need to improve procurement skills and therefore need to do some better mathematical modelling and a few more negotiations. I want to ensure the people development side is much rounder than that."
It is also in the final stages of selecting a 360-degree process for customers to evaluate vendors and vice-versa.
It is also considering whether it has the correct mix of general and technical staff to respond to customers' needs and will soon introduce category management.