OGCbs ups interpersonal skills

20 June 2007
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21 June 2007

OGCbuying.solutions (OGCbs) is to transform the way it works with customers and suppliers.

Following a skills audit, the government buying agency admits its staff should have a better understanding of customer needs and improve supplier relationship management. As part of a three-year strategic plan its HR department is developing a basic-to-masterclass academy around procurement, with considerable focus on interpersonal skills.

Alison Littley, OGCbs chief executive, said: "We can't fall into the trap of saying we need to improve procurement skills and therefore need to do some better mathematical modelling and a few more negotiations. I want to ensure the people development side is much rounder than that."

It is also in the final stages of selecting a 360-degree process for customers to evaluate vendors and vice-versa.

It is also considering whether it has the correct mix of general and technical staff to respond to customers' needs and will soon introduce category management.


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