SMEs critical of electricity suppliers

21 November 2007
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21 November 2007 | Paul Snell

Small businesses are unhappy with the level of service they receive from their electricity suppliers.

A survey by consumer watchdog energywatch asked small businesses to rank their energy provider out of five. None of the "big six" energy suppliers (British Gas, Scottish and Southern Energy, Powergen, nPower, EDF and ScottishPower) scored four or above, which would indicate satisfaction.

The average score for suppliers was just over 3.5. British Gas Business was judged the poorest performer, with a score of 3.24 and Scottish and Southern Energy the best with 3.85.

Additionally, four out of 10 small businesses would not recommend their current energy supplier to another firm. SMEs said poor billing information and disputes over contract renewals were the biggest source of problems.

Paul Savage, energywatch small business service manager, said in a statement: "The findings highlight widespread dissatisfaction among small businesses when it comes to their electricity suppliers. Small businesses have been starved of information to help them compare suppliers. Our league table should spur suppliers on to improve their customer service."


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