Scotland 'could be BPO hub'

31 August 2008
More news

01 September 2008 | Paul Snell

Scotland could become a hub for knowledge and business process outsourcing, but needs a co-ordinated approach from politicians and business to make it happen.

A proposal drawn up by Andrew Rigby, a partner at law firm Brodies, said the country was well placed to take advantage of current global conditions, but needs to have a radical and collaborative approach.

The global outsourcing market is expected to be worth around $323 billion (£176 billion) by 2011. The UK's current share is small - it is 42nd in the Global Services Location Index. But Singapore, which has a similar population to Scotland, is in 11th place.

As Scotland cannot compete with low-cost locations, it should take advantage of the boom in knowledge process outsourcing, which is based on adding value rather than cost reduction, said Rigby.

"The proposal is looking at high-end, up-the-value-chain outsourcing. Most research has come to the conclusion that at the high end it is not so much a question of cost, but quality." He added these services are often already outsourced elsewhere in the UK.

He suggested that cities such as Edinburgh (above) and Glasgow could provide good locations for services.



SMsep2008

LATEST
JOBS
Swindon, Wiltshire
upto £40K base (+ Paid overtime and corporate benefits)
Honda Manufacturing Ltd
Kew gardens, Richmond upon Thames, London (Greater)
£37,000 - £42,500 per annum pro rata, depending on skills and experience
Kew Royal Botanic Gardens
SEARCH JOBS
CIPS Knowledge
Find out more with CIPS Knowledge:
  • best practice insights
  • guidance
  • tools and templates
GO TO CIPS KNOWLEDGE