13 February 2009
Buyers have to be "bullish" to win senior managers round to new procurement strategies, according to the incoming chairman of the Institute of Travel Management (ITM).
Jamie Hindhaugh, who is also head of sourcing for production resources, logistics and operations at the BBC, said if buyers have problems convincing stakeholders to agree to a new purchasing policy, they must keep pushing.
Hindhaugh was speaking about his experience of introducing a new travel procurement policy, during last week's Business Travel Show. The new policy meant all BBC staff, including journalists (pictured) and director-general Mark Thompson, are expected to purchase their own travel through an online system. It would not have been successful, he said, if staff weren't aware of the overhaul and managers had not signed up. He urged buyers to go out into their organisations, ask what doesn't work about procurement and clarify what will be changed.
However, Hindhaugh warned that half-hearted attempts to introduce new policies would leave purchasers on a "hiding to nothing".