Homeserve team disbanded

27 March 2009

27 March 2009 | Jake Kanter

Homeserve, the overall winner of the 2008 CIPS Supply Management Awards, has overhauled its purchasing operations and three of its most senior buyers are leaving.

The home emergency and repairs company announced internally that procurement has been decentralised.

The move is part of a wider transformation programme, under which the firm's UK business units are being reorganised in a bid to save £5 million by March next year.

Homeserve's procurement team scooped top prize at the CIPS Supply Management Awards last year for adopting a more unified approach to purchasing, improving relationships with stakeholders and suppliers, and delivering savings of £10.7 million in 2007-2008 (News, 18 September 2008).

At the time, commercial director Guy Bruce - who left the company at the beginning of March - hoped the award would boost the reputation of procurement at the firm and open up more opportunities to "add real value".

A spokeswoman for the FTSE 250 firm told SM the company aimed to improve customer service and reduce costs as a result of the changes, which began in January. It was already starting to see positive results, she said.

Other departments, such as HR and IT, were also restructured as part of the overhaul completed last month.

The two other senior buyers leaving Homeserve in addition to Bruce are head of direct procurement Stephen Holland (third left), who also exited at the end of last month, and director of purchasing Paul Williams (second left), who will leave the company before May.

Purchasing will be divided between Homeserve's Membership division and Emergency Services unit under the new structure.

Membership procurement will be led by William Moult (far right), former head of indirect purchasing, while buying for the Emergency Services division is now split between smaller teams, based in individual trade units such as property repair and contents.

Announcing the transformation, Homeserve chairman Brian Whitty said in a statement: "In the new structure, our UK Membership business will manage claims and service delivery for our policy customers. Emergency Services will focus on fulfilling the needs of our insurer and commercial partners."


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