Buyers to desert Royal Mail

19 October 2009

By Allie Anderson

15 October 2009

More than a third of buyers are considering ditching Royal Mail because of planned industrial action, according to the latest SM100 poll.

Of the buyers surveyed by Supply Management, 37 per cent are looking to switch to another postal supplier, fearing disrupted services. A number of purchasers had already abandoned Royal Mail, citing poor service and uncompetitive pricing.

Bill Fyfe, procurement manager at the National Trust for Scotland, said the organisation achieved annual savings of £70,000 by switching postal supplier recently.

Many of the 63 per cent not looking to switch said they do not use postal services very often. For items normally distributed by post, including staff payslips and invoices, they are instead using electronic options such as email.

The Communication Workers Union today announced that nationwide postal strikes will begin on Thursday 22 October.

* Read the full report in the 22 October issue of Supply Management

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