Training most likely function to be outsourced

9 June 2010

9 June 2010 | Andy Allen

Nearly 90 per cent of UK firms believe their learning and development (L&D) could be improved by outsourcing, a study has found.

A survey of 200 companies, conducted by Loudhouse Research, discovered L&D is the most likely function of a business to be outsourced, with 82 per cent outsourcing at least part of their training needs.

By comparison, IT infrastructure is outsourced by only 49 per cent of companies, and customer service by 29 per cent, the survey commissioned by the training services and consulting arm of Thales concluded.

According to the report, 79 per cent of businesses state that employee engagement is on the board’s list of top priorities.

Yet there is a split among businesses on what commitment to L&D means in terms of spending. Forty-four per cent of respondents stated that cost-cutting takes precedence over innovation in their L&D programme.

The other 56 per cent of companies surveyed considered up-skilling their workforce through L&D more important than cost-cutting.

Bob North, general manager at Thales, said: “These findings suggest that businesses are starting to recognise that L&D can drive productivity and motivation in these times of economic uncertainty.

“It’s this drive for efficiency that is making organisations look to L&D outsourcing as a solution.”

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