Buyers ignore benefits of mobile tools for travellers

21 July 2011

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 22 July 2011 | Angeline Albert 

The vast majority of buyers have no direct input into the mobile technology tools used by business travellers, according to a report.

The Institute of Travel & Meetings UK & Ireland (ITM), asked its 550-strong membership of business travel buyers what direction they gave travellers about the use of IT hardware, such as Apple’s iPads and software applications.

Less than 10 per cent of the 89 who responded said they had any direct input into mobile technology use (6 per cent for smart phones and laptops, 2 per cent for remote software and applications).

Yet two-thirds of buyers said their travellers are spending more time away from the office than three years ago and that their use of mobile services is relatively high.

ITM CEO Paul Tilstone said: “Buyers must talk to staff to evaluate what benefits new technology can bring. The danger is staff will use software and hardware that has not been agreed by the company. They won’t consider the price aspect, but buyers must seriously consider the value of such technology.        

“There is a real opportunity here for those managing travel to engage with IT departments and create stronger links with their travellers’ needs,” he added.

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