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27 August 2013 | Will Green
Luxury auto maker BMW has apologised to customers who have been kept waiting for repairs because of delays in the supply of spare parts.
The car manufacturer made unspecified changes to its ‘central logistics program’ – which handles orders for spare parts worldwide – with the aim of speeding up orders, but problems have occurred.
A BMW spokesman said: “In recent weeks, there have been reports of problems with the supply of spare parts. The reason for this is a change in the central logistics program. This program handles all spare parts orders worldwide, including incoming and outgoing articles.
“The decision was taken to make this change so as to ensure that all spare parts orders would be handled faster, more conveniently and more reliably to the benefit of our customers in future.
“The changeover was prepared with great care so as to cause very limited delays or none at all when supplying to dealerships or for customer repairs. We apologise sincerely for any inconvenience which has nonetheless been caused to our customers.”