Bournemouth hotel takes control from 'dictating' suppliers

4 January 2013

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5 January 2013 | Anna Reynolds

The Queens Hotel and Spa in Bournemouth has awarded a £230,000 contract to Pelican Buying Company to wrestle control of purchasing decisions back from vendors.

Daniel Marsh, general manager of the family-run, three-star hotel said: “Food costs have rocketed recently and as a business we needed to become much smarter with our purchasing. To our detriment, we’ve had relationships in place with suppliers for a number of years, which meant they were driving our purchasing decisions and dictating to us on price. We needed to take a step back, re-evaluate and put the hotel back in control.”

Pelican will work with the hotel to consolidate its purchasing requirements for frozen and chilled meat, fish, fruit, vegetables and chemicals and will provide price management, invoice checking and a central billing system.

Marsh added: “We’re expecting to save between 8-10 per cent on our current food costs and drastically improve our profit margins across all product categories.”

Marsh said the hotel is already seeing the benefits of the new billing system: “We received a call from the Pelican billing team to tell us that they’d received a supplier invoice with a 3p overcharge. You can’t beat this system – it is that smart, it will pick up everything.”

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