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25 June 2013 | Adam Leach
Lincolnshire Police Service has estimated that it will reduce its policing costs by 18 per cent as a result of outsourcing support services to G4S.
The savings forecast was announced by police and crime commissioner Alan Hardwick to mark the end of the first year of the deal between Lincolnshire Police Service and G4S. The security company now has responsibility for operating services such as file processing and 999 calls. It has taken on 575 civilian police staff under TUPE regulations. The 18 per cent savings, which equate to roughly £5 million a year, exceed the original target of 13.6 per cent outlined when the deal was penned.
Hardwick, said: “At the end of 2011, we set out to explore how Lincolnshire Police could deliver services more effectively and efficiently, while also meeting the challenges of reductions in public-sector funding. What resulted was an innovative partnership with G4S, and the widest-ever outsourcing provision for any police force in the UK.”
John Shaw, managing director of G4S Policing Support Services, said: “We have achieved more than we could have expected. We have made significant improvements in the areas one might expect a business outsourcing specialist like G4S to deliver, such as HR, but also in areas not typically associated with outsourcing provision, such as the force control room – now one of the best performing areas of the partnership.”
The deal means G4S is responsible for delivering services and operational support for around a fifth of the annual policing budget for Lincolnshire. Under its management, the number of 999 calls answered within 10 seconds has increased from 89 to 93 per cent.