Public sector purchasers lack confidence to buy online

Gurjit Degun
posted by Gurjit Degun
18 May 2014

☛ Want the latest procurement and supply chain news delivered straight to your inbox? Sign up for the Supply Management Daily 

20 May 2014 | Gurjit Degun

Public sector buyers are “missing out” on the benefits of purchasing online, according to research by purchasing organisation YPO.

The study found 88 per cent of purchasers confidently shop online at home, but just 17 per cent have bought anything online as part of their job. More than 200 buyers were surveyed.

YPO, formerly the Yorkshire Purchasing Organisation, found almost half of public sector buyers lack confidence in making any “significant purchases online”.

Respondents listed barriers such as concerns around compliance, online payments and audit trails. Half of those questioned said they were not confident buying online would comply with their company’s requirements.

YPO managing director Simon Hill said: “Our customers are talented and experienced public sector purchasers and procurement officers who know how to secure the best value deals. So it was surprising our research showed that although public sector buyers enjoy saving time and money shopping online at home, when it comes to their buying job, more than half (58 per cent) still reach for a catalogue, pen and fax and do it the hard way.

“However, the research also shows more than half of public sector buyers (53 per cent) who have bought online for work did so for the first time in the last three years. So the move towards large-scale online public sector purchasing could be just around the corner.”

Birmingham, West Midlands
HS2 Ltd
London (Greater)
£50,800 plus up to £10,000 Recruitment Retention Allowance
House of Lords
CIPS Knowledge
Find out more with CIPS Knowledge:
  • best practice insights
  • guidance
  • tools and templates