Accenture, Capgemini, Entercoms and Havi Global Solutions rated top SCM outsourcing providers

Gurjit Degun
22 September 2014

Accenture, Capgemini, Entercoms and Havi Global Solutions have been named the top four service providers for supply chain management (SCM) business process outsourcing (BPO).

The HfS Blueprint Report said the SCM BPO market is a new area with “huge untapped potential”. The current market is around $1.5 billion (£918 million), according to the report, however the research firm predicted it could be as large as $300 billion (£183.7 billion).

The report rates service providers using input from a broad range of stakeholders including 1,355 responses from buyers, service providers, and HfS analysts. The company's definition includes seven different service offerings: order management, inventory management, manufacturing management, transport management, after market services, master data management, and sustainability services.

HfS described the market as “heterogeneous” because the 13 service providers it evaluated approached the industry in “very different ways”. “Sometimes that approach was dictated by the requirements of the original anchor clients and in other cases it was a function of consulting or technology skills in supply chain,” HfS said.

As well as the four top companies, HfS also analysed Celestica, WNS, OnProcess Technology, Infosys, Genpact, Tech Mahindra, WIPRO, EXL, and Tata Consultancy Services.

The survey added: “Some of the companies who are admired for their competitive and excellent supply chains are the early adopters of SCM BPO along with some of the companies facing tough external environment and are using SCM BPO as a transformation lever. It is the huge middle segment which has not embraced SCM BPO yet which is both challenge and opportunity.”

HfS said there are four common characteristics among the top four companies – “strong consulting and analytics capabilities, presence of visibility or control tower platforms, great account management as validated by customers and strong customer references or customer champions who have shared their inspiring and transformational journey along with the contribution of the service providers”.

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