Companies need to develop procurement processes that allow stakeholders to engage throughout and buy into decisions, the CIPS Middle East Conference in Abu Dhabi was told.
Saeed Al Ameri, vice president of contracts at Abu Dhabi Airports (ADAC), told delegates at the CIPS Middle East Conference in the emirate yesterday, this was the approach his organisation had taken when transforming procurement.
"Procurement was very involved in getting stakeholders engaged throughout the whole process in order to get their buy in," he said.
"To be accepted by the internal and external customers you need to make sure your processes support the involvement of stakeholders - from the identification of the need, throughout the actual procurement and delivery of the project."
He added the procurement team at ADAC, which operates five airports and three subsidiary companies, had involved end-users in the pre-qualification stages, coming up with a list of pre-qualified suppliers that was widely accepted by the organisation "which eliminated further future disputes on why this or that was included in any specific tender".
He also advised it is sometimes necessary to take your time to enable procurement to act more efficiently.
"I want to stress sometimes we need to go slow in order to go fast," he said. "We developed an annual procurement plan for the organisation, and through that we were able to actually become smarter in the way we manage our business through category management, strategic sourcing and the elimination of tactical, reactive procurement."
As Abu Dhabi Airports is owned by the government but run privately, Al Ameri said there was a balance to be found when it comes to process. "We have worked on developing procedures and policies that are compliant, but are also dynamic to respond to the needs of the organisation."
The company is currently constructing the Midfield Terminal to meet the business's objective of handling 30 million passengers a year by 2030. Procurement is at the heart of this project, with sustainability a key focus for the purchasing team.
"Sustainability sits at the core of our procurement. We have ensured that 75 per cent of the construction waste will be diverted from landfills," Al Ameri said.