A can't do attitude

30 August 2007

This week a reader has asked:

“Suppliers to my company, a major UK airport, usually use third party couriers for deliveries. Despite spelling out our specific delivery requirements, which often require prior notification and identification, we often find deliveries problematic due to a 'can't do' attitude from the carrier. What action can we take with our suppliers to ensure their couriers don't let us both down?”

- Commercial buyer, Midlands

Do you have any suggestions?

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