Legal measures

26 July 2007

A question posed by a reader:

"My purchasing department has been asked to measure the performance of solicitors. They are currently chosen from a designated panel and it is expected that this information will be used in the decision on who will be on the list and also to improve supplier performance. Are there any systems already in operation and what factors should I look to measure?"

Advisers told us:

• unfortunately the overall success of legal advice is difficult to judge until after the event, so be assured of the professionalilsm, experience, and reputation of the firm you deal with

• break the brief down into a set of simple activities which can be easily assessed as having been completed

• costs, milestone reports and a timetable should be set out in the contract to facilitate performance measurement by a good project manager who may well be your in-house lawyer

What do you think?

LATEST
JOBS
Cornwall
£37,191 - £44,697
Cornwall County Council
Hounslow, Heathrow /Richmond upon Thames
Competitive salary depending on experience plus generous share award
Tails.com
SEARCH JOBS
CIPS Knowledge
Find out more with CIPS Knowledge:
  • best practice insights
  • guidance
  • tools and templates
GO TO CIPS KNOWLEDGE