One of the first articles that we published soon after I joined SM asked if buyers were getting the most out of supplier relationship management (SRM).
Some of the criticism at the time was that it was underdeveloped and there wasn’t a consensus about how buyers should approach the topic.
Meanwhile it seems to have dropped off the radar of many buyers, lost amongst sustainability, globalisation, outsourcing and even customer-centric purchasing.
What needs to be done to make SRM key part in purchasing? How can the benefits of SRM be demonstrated?