In this week's soapbox, Paul Vincent, procurement director of recruitment and professional services at BT says he has encouraged his team to act as business people, rather than guardians of the procurement process.
He explains that instead of being subservient, buyers can interact with internal customers on a more equal footing offering important "business insight" on the market. Vincent says understanding stakeholder needs is essential and building a good level of communication can prevent buyers from being too "eager to please".
"Perseverance was the key and people previously used to being 'rescued at the eleventh hour' came up against a more assertive response from the team."
How do you interact with your stakeholders?
Do you think procurement is a service rather than an equal partner in your organisation?