By Delwyn CummackUnited Airlines has announced it is to trial offering business class passengers on domestic flights in the US the same food available to economy passengers - but it would be complimentary whereas economy passengers would have to pay. Graham Atkinson, executive vice president and chief customer officer at United, said in a press release “Our industry is changing and we need to tailor products and services to what customers value and provide them with more choice”.
How do you think business travellers will react to these sorts of changes from airlines? Are they likely to result in savings on business travel budgets?
Do you think we'll see an end to business class travel as we know it?