Managing the transition

2 September 2008
My initial thought was this could create confusion. If another of the aims is to raise the profile of the procurement function, surely internal customers will find it confusing if a third-party provider is one of the main points of contact for day-to-day purchasing? As experts have noted, the success will probably depend on the branding and positioning of the service. How can O2 make the transition from the internal function to an outsourced provider smooth for internal customers using the service?
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