Do you measure supplier productivity?

11 June 2009
An interesting set of figures has been released by the Office for National Statistics this week, which revealed that productivity in the public sector has fallen by 3.2 per cent since 1997. According to this article in The Times, this means that for every £100 spent the public sector spent on services, only £96.80 of services was actually delivered. This should send out a warning to buyers in both the public and private sector regarding the value of services they purchase. They will only achieve their true worth if the people carrying them out are efficient. Does your procurement department have metrics in place to measure suppliers, and to evaluate if the services they are carrying out truly represents what you have paid for them?
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