While writing my feature about how buyers can use technology in “tricky” spend categories, the one thing I noticed was the similarities, rather then the differences, in approach.
The advice given by professionals could just as easily by applied to simpler, commoditised categories as it can to sophisticated, creative services. After all, who would disagree with the concept of encouraging supplier engagement, increasing transparency and accountability and improving relationships with internal customers?
But if it is so simple, why are more organisations not taking advantage of the opportunity? Maybe it is the “underlying thread of arrogance used to defend the status quo” highlighted by research from the Aberdeen Group.
Do you struggle to convince colleagues of the value technology can bring to procurement?