Bills, bills, bills

7 May 2009
I’m sure many of us have been wrongly charged on our energy, telephone or tax bills, but perhaps have not even noticed before. Although in some cases like this one it is so extreme, it would be difficult not to. This article from the Daily Telegraph reveals that energy companies are the worst at getting bills wrong. However, the Energy Retail Association claim between 90 to 95 per cent of the £200 million worth of bills the sector sends out are accurate. The study, carried out by price comparison website uSwitch, also revealed that 35 per cent of households have received an inaccurate bill in the last two years. This must be a common phenomenon for procurement teams too, with suppliers sending in bills that don’t match quotes or overcharge. But how many buyers (or finance departments) actually check before simply signing off the invoice. Have you experienced incorrect bills? Were they deliberate attempts to defraud, or harmless cock-ups?
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