It’s good to talk

27 January 2010
Two-thirds of employees don’t trust or have confidence in their senior managers. That’s the finding of the latest quarterly survey produced by the UK’s HR institute, and the stats are based on a representative sample of more than 2,000 people in employment. The Chartered Institute of Personnel and Development (CIPD) says this should “ring alarm bells” for employers. And indeed it should. Furthermore, it says only 25 per cent agree their organisation’s directors consult them about important decisions. The CIPD concludes these two figures are likely to be linked: negative perceptions of consultation have got worse over the past four surveys and a lack of such discussion and information is probably one of the reasons for the shortage of trust and confidence. It’s easy to forget the importance of taking time out to tell others – staff, suppliers, etc – what’s going on when you’re caught up with the day-to-day business of doing the job. But it should be remembered that communicating with others is all part of that day job. Uncertainty and inability to plan and air one’s views can all lead to damaging frustrations which can be easily avoided.
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