I’ve attended and facilitated a number of meetings recently. Some have gone better than others and I wondered what made the difference. What are the factors that make a meeting successful compared with those that hinder its success? Here’s what I concluded:
• Agree an agenda ahead of time.
This ensures people arrive prepared, keeps you all focused and ensures you cover everything.
• Clarify objectives at start of the meeting
. You’re more likely to retain attention if you all understand why you’re there.
• Pick up any actions outstanding from the previous meeting
. If no-one bothers about what was agreed to be done at the last meeting, why would they bother to take action from this meeting?
• Note actions arising as you go along.
Confirm who will do what and by when at the end and issue the actions as soon after the meeting as possible.
• Ideally, invite someone to facilitate who isn’t directly involved in contributing to the agenda
. They’re more likely to keep you on track and will find it easier to ask the right questions.
. Phone calls, texting, emailing – agree what’s acceptable and what isn’t. I’m sure this will differ according to age of those attending. I personally feel the frequency of people taking calls in meetings is disrespectful rather than a sign of great customer service.
I’d love to know what you’d add to this list.
P.S. I’m very pleased to have kept to the magic ratio 5:1 of positive to negative interactions
in this blog. It’s a good indication of a successful relationship according to research by John Gottman that I blogged about yesterday
and as is indirectly being measured by EDF Energy and the London Eye each night from 9pm to 10pm