Kiss goodbye to informal emails

10 August 2012
Research just in from Staples UK has revealed despite the meteoric rise of social media and networking within the business sphere, not all of the conventions should be applied when writing an email. According to the research, kisses and referring to clients through terms of endearment, such as honey or babe, are more than likely to have a detrimental effect on your relationships with those who email you. It found that 66 per cent don’t like to receive an ‘x’ on an e-mail and 54 per cent dislike terms of endearment. Abbreviations, such as OMG, came out as the most marmite like convention, with a 50/50 split between like and dislike, while smiley faces (disliked by 44 per cent), cheesy lines (a turn-off for 28 per cent) and asking about the recipients plans for the weekend (disapproved of by 17 per cent) all appeared to have for more fans than haters. The report also highlighted the importance of leaving an out-of-office automated response when you’re on leave. It found that 58 per cent of respondents would be irritated or put off doing business with someone who went on leave without setting one. Further, Staples UK believes the out-of-office is a chance to get across your personality to those emailing you and can be an effective way of strengthening relations. Amee Chande, managing director of Staples UK, said: “People read out of office more often than you think. Beyond the basics, why not take the opportunity to communicate your own personality or that of your company by being creative, humorous and thoughtful.” While Chande might make her respondents LOL when they get one of her amusing out-of-office replies, I’ve not come across any that elicit even the faintest giggle. Best not take the risk and just keep it simple and succinct.
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