We spoke to Jenny Radcliffe, Consultant, Trainer and People Hacker, to find out more about what makes a strong leader.
Jenny will be delivering the fourth day of our Risk and Resilience Master Award during which, using scenarios, psychological tools and templates for dealing with people, she explores the way we relate to people and how we manage that relationship in a crisis.
Jenny has a unique and unforgettable training style - she has been called a mind reader and human lie detector, and likened to a Jedi Knight! Her aim is to help leaders develop their interrogation skills and ability to lead in a time of crisis. This enables you, rather than 'the loudest voice in the room', to take over a situation and to manage the different emotions and personalities which could get in the way of bringing the crisis to sustainable and workable conclusion.
Jenny says, "It's not just technical skills and knowledge that make a great leader; there is a growing emphasis on soft skills as the key to career success.
"The term 'soft skills' is misleading - there's nothing 'soft' about being able to influence and persuade people.
"You're a leader when people choose to follow you, whether you want to be a leader or not. The minute people stop following you, you stop being a leader, no matter what your title. For other people to give you the honour of seeing you as a leader, you need to care about what they think; to understand what motivates them and see things from their perspective. Then you'll put things in their terms and they'll want to follow you, even in moments of crisis. It's about suspension of the self.
"People are like locks. When you're able to see everything from their perspective, suspend your interest and put yourself in their place, then you have the key."