CIPS Complaints Policy


If you are dissatisfied with a decision made by CIPS, including decisions made about reasonable adjustments, special consideration, malpractice or assessment results, this cannot be dealt with as a complaint, and you must follow the relevant CIPS Review and Appeals procedure.

    Complaints procedure

    If we have failed to meet our Standards of Customer Service then please let us know.

    Letting us know your concerns, gives us the opportunity to put matters right for you, and improve our service to all our customers.

    CIPS Complaints Policy

    How to contact us:

    Email: complaints@cips.org

    Write to us: 

    Chartered Institute of Procurement and Supply
    Complaints – Customer Service Team
    Easton House
    Church Street
    Easton on the Hill
    Stamford
    PE9 3NZ

    Information we'll need

    What we need from you:

    So that we can try and resolve things as quickly as possible, please provide us with: 

    • Your full name, address and membership number if you have one
    • Full details of your complaint
    • Your preferred method of response i.e. telephone or email

    Resolving your complaint

    Getting back to you:

    Once you have contacted us we will do our best to resolve your complaint promptly and efficiently, we will: 

    • Acknowledge your complaint within 3 working days
    • Keep you regularly updated with our progress
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