CIPS Customer Service Standards


Our organisation aims to deliver to our members and customers the highest Customer Service Standards.

    When customers contact us we will

    • Respond quickly and efficiently in a clear manner to all enquiries
    • Provide clear, helpful and up to date information about our services through accessible channels
    • Let customers know what will happen next, by when and by whom and deal with customers in a polite, professional and courteous manner
    • Be honest with the customer and let them now if we are unable to deliver a service and offer alternatives/signpost to other service providers.
    If we have failed to meet our Standards of Customer Service please get in touch.

    Actively listen to our customers

    • Encouraging feedback through all avenues and take account of comments made in order to improve service delivery
    • Empower our staff to provide solutions and to own the individual customer experience
    • Where we have made a mistake we will seek to put the problem right at no cost to the customer
    • We will enable our customers to have choice in how they wish to seek information, advice or interact with us.

    If we have failed to meet our Standards of Customer Service please get in touch.

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