General Terms & Conditions

This page (together with the documents referred to on it) tells you ("you" means the individual using the Website) the terms and conditions on which we supply any of the CIPS products and services (Products) listed on our website (Website) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from Website. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions and the specific individual Product terms and conditions listed below.

You should print a copy of the full terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Website.

    General terms

    1. Contract with the Customer
    No contract shall exist between you, the customer, and CIPS until an email has been sent confirming your order. CIPS reserves the right to withdraw from any contract in the case of obvious errors such as false personal or payment details.


    2. Availability and Pricing
    The availability and pricing of goods on the CIPS website ( and its subdomains are valid at the time of your visit and are subject to change without notice. There is an additional charge, dependent on the item(s) ordered, for postage and packing. This charge will be clearly displayed on your order form. In the unlikely event that the items you have ordered are unavailable, we shall email you a notification of the current status of your order and a) inform you the estimated time of delivering your item(s) (see 4. Delivery of Goods) or b) give you the opportunity to cancel your item(s) or order.


    3. Payment
    Payment can be made by any of the following cards.  

    JCB mastercard maestroVisa  Visa Electron

    UK only:  American Express logo 


    4. Delivery of Goods
    When you have placed an order with the CIPS Bookshop online, every effort will be made to dispatch your goods within one working day of receipt-of-payment, although this cannot be guaranteed. If the order cannot be despatched within three working days, you will be notified by email and given an opportunity to modify the order if appropriate. If necessary, the CIPS Bookshop may deliver individual items from a single order separately. In this case you will be charged for postage and packing on the first delivery only.


    5. Data Protection Notice

    The personal data that we collect from you and hold is important to us and is handled in accordance with our Privacy Statement. Further information covering how to manage your personal data and utilise your Rights under data protection laws can be accessed here.


    6. Returns Policy
    If you cancel your order within seven (7) Working Days after the date of delivery and there has been no error on our part you must immediately return the unwanted items, unused and in the same condition in which you received them, to the following address: 

    CIPS Bookshop
    c/o Linney Direct
    B7 Goods In
    Bellamy Road
    NG18 4LN
    United Kingdom

    All items returned must be repackaged securely and within the package you should include your invoice number, email address or telephone number and instructions as to whether you would like a refund or to exchange the item(s). Refunds and exchanges will be processed as soon as possible, but in any event in no more than 30 days. If you are returning an item that was part of a larger order, we will only refund that part of the order and postage that relates to the item that was returned 

    Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within seven (7) Working Days of receipt. 

    If payment for the order was originally made by credit or debit card, any refund will be made back to the same card. If payment for the order was made by another method, such as cheque or bankers’ draft, a refund will be made by direct bank transfer to a bank account that you elect.
    Full terms and conditions can be accessed here.


    7. Further information
    Further information about the Bookshop is contained in the list of Frequently Asked Questions.


    8. Transactions
    Transactions are powered by worldpay.

    Powered by WorldPay


    9. Company Information

    The Chartered Institute of Procurement and Supply

    Easton House,
    Church Street,
    Easton on the Hill,
    PE9 3NZ 

    Registered Number: 1017938
    Place of Registration:

    Contact CIPS
    Phone: +44 (0)1780 756777
    Fax: +44 (0)1780 751610

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