Coronavirus (Covid 19) and CIPS Exams


Important update on March and May exam cancellations

The Coronavirus (Covid 19) situation continues to develop rapidly. Following global public health and safety advice about social distancing, last week we made the difficult decision to cancel our May exam series.

As many of us around the world are affected both professionally and personally and adapt to new ways of living and working, we want to thank all our students for their understanding and patience.

All cancelled bookings will transfer to July exam series

If your exams were cancelled in March or May, we will transfer your booking to our 13 – 24 July exams series.

  • You don’t need to do anything – your exam will be transferred to July as a priority booking
  • If your CIPS study centre booked your exam, we will contact them to rearrange your exams, keep in touch with your study centre about your availability for July
  • Your updated July exam booking will be in your account by 8 May 2020
  • Revised exam timetables for all future series will be available imminently in the Student Zone

Contacting CIPS

We are working hard to keep up with the huge increase in phone calls and emails from our student members. If you have queries about the exam schedule, please do not contact the CIPS customer services or helpdesk.

Instead, you can find more information in our FAQs below, which we will keep updating regularly.

Continuing to support you during the Coronavirus pandemic

We will continue to follow guidance by the World Health Organization on social distancing due to COVID 19. We sincerely hope that all future exam series will go ahead as planned and will work closely with our international colleagues and networks to monitor the situation.

Our whole team is committed to keeping you updated, and supporting you to continue studying and progressing on your journey to Chartered MCIPS.

Your Questions About Exams Answered:

We will confirm your new exam dates for the July series in your account by 8 May. At that time, we will provide an email address for you to contact us if you cannot commit to the new dates. We will do our best to accommodate any change requests. Alternatively, you will be able to ask for your exams to be deferred to the September series.
Yes, all exams for March and May will be moved to the July series this includes the paper-based exams which take place in some countries.
Yes, we are working with our exam centres to increase capacity for July to accommodate everyone whose exams were cancelled in March and May.
Our main priority will be to firstly ensure seats at exam venues for all of those who had exams cancelled in March and May. We will then open for new bookings for the July and September exam series on 8 May 2020.
Yes, we will mark any exams submitted in the March series and the results will be released at the scheduled time into your MyCIPS account.
No, if your exams were deferred from March and May into the July exam series, we will transfer any requests for reasonable adjustment along with the updated bookings.
Yes, we will be updating our exam schedule, this will be available imminently In the Student Zone.
In order to allow as many students to continue their learning journey, any students that have had exam deferrals for March and May will be able to sit their exams in July as normal, even if their membership lapsed in May, June or July.
However, at this time it is important that you have access to the resources and learning support for revision within the CIPS Student Zone. We encourage all students to maintain their membership active to take full advantage.
Please do not contact the CIPS customer services or helpdesk about the exam schedule currently. Our teams will not have any further information or be able to take any action at this time. Rest assured that we will update your account with your July exam booking information by 8 May 2020. If there are any future changes to your exams impacted by the COVID 19 we will contact you directly and quickly via email to inform you.
Unlike some awarding bodies around the globe, CIPS has transferred exams rather than cancelled to allow our students to maintain their learning journey. As such, refunds are available only in exceptional circumstances. We will provide refunds if you cannot defer your March and May exam bookings to July or September. Unfortunately, due to high customer contact at this time, it may take up to eight weeks for refunds to be processed. If you would like to request a full refund for your deferred exam, please email including your membership details and the Customer Services Team will process your request.
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